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Support
Services:
Customer Support & FAQs
Customer Support - FAQs
If you have any questions related to your Apex product, please refer to the FAQs (Frequently Asked Questions) section below to determine your particular need. You may also select key words and enter them into the search box. This will enable you to view specific questions related to your query.
For current product downloads, please select the model you own through our PRODUCTS section. For older models, please go to DOWNLOADS
If the FAQs do not resolve your concern, we ask that you take a few moments to register your product and set up an account. Those registered should click on the EXISTING ACCOUNT link below to login. Once registered you will gain access to valuable technical customer support services including email. To speak to a support representative note these phone numbers:
Consumer Service Center Locator
Tech Support
DVD and E2go Products:
(866) 4APEXGO (866-427-3946)
LCD Televisions:
(800) 880-1227
Accessory Store Orders:
(866) 930-1236
Authorized Service Center Login
Create a NEW ACCOUNT
Log into your EXISTING ACCOUNT |
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***IMPORTANT***
INSTRUCTION
FOR PROGRESSIVE SCAN "COMPONENT VIDEO"
INSTALL OF AD1115 & 1118 TO AN HDTV
-
Connect supplied video
cable (yellow) from "VIDEO OUT"
of the dvd player to "VIDEO IN"
on your HDTV set
- Then
connect component cables (not supplied) from
dvd player (green, blue, red) "Y, Pb,
Pr Output" to HDTV set "Y, Pb, Pr
Input"
-
Then connect audio cables (supplied red/white
cords) as shown in the manual, from dvd player
AUDIO out to HDTV set AUDIO input
-
Install batteries into remote control
- Turn
on both HDTV set and DVD; select proper video
input source (ie: Video 1, Video 2, etc) to
view
- Press
SETUP on dvd player remote control to access
setup menu
- Use
> (right) arrow key to highlight "VIDEO"
then press ENTER/>
- Use
down arrow key to highlight the current video
output, then press ENTER/>
- Use
down arrow key to highlight "PROGRESSIVE"
(your HDTV set picture will go blank)
- Change
your HDTV set to the appropriate progressive
input source to display your DVD signal, progressively
(ie: YPbPr, HD, VIDEO 5)
IF
YOU HAVE INSTALLED COMPONENT CABLES BUT HAVE
NO PICTURE
- Connect
the (supplied) yellow video cord from the
dvd "VIDEO OUT" to "VIDEO IN"
on your HDTV set (ie: Video 1, Video 2)
- Verify
and reconnect component cables (green, blue,
red) properly from the dvd "Y, Pb, Pr"
OUTPUT to your HDTV set "Y,Pb, Pr"
INPUT
- While
the dvd player and television are on, select
any and all input sources until you view DVD
player image (blue screen "DVD VIDEO")
- Press
SETUP on dvd player remote control to access
setup menu
- Use
> (right) arrow key to highlight "VIDEO"
- If
you find that the VIDEO OUTPUT displays "S-VIDEO"
or INTERLACED, highlight it, then press ENTER/>
- Use
down arrow key to highlight "PROGRESSIVE"
(your HDTV picture will go blank)
- Change
your HDTV to proper progressive input source
to display your DVD signal, progressively
(ie: YPbPr, HD)
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Q:
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Are the center channel, sub and surround speakers always active in home theater? |
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A:
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Your unit is designed to allow for 6-channel audio when playing DVDs that incorporate 5.1 sounds. It is not unusual for a DVD soundtrack to have very little surround information provided. Tuner and Analog In offer 2 channel + subwoofer sound only |
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Q:
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Can I make this DVD player all-region? |
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A:
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No, our DVD players read Region 1 only or discs that play ALL. |
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Q:
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Can I program a Universal Remote control to work on my Apex Television? |
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A:
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Currently there are no codes available until 2004. We suggest asking your CE retailer about a "Learning" Universal remote control and not one that requires programming special codes. |
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Q:
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Can you help me connect my DVD player to my television? |
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A:
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Some older televisions only have an antenna terminal and do not have video inputs necessary to connect DVD players. Use an RF Modulator that can be purchased at a major home electronics retailer or at our online store at www.apexdigitalinc.com |
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Q:
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Can you recommend a software program to make SVCD, JPEG, MP3 discs? |
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A:
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Many different software programs are currently available on the Internet. The software program that other Apex owners have used that they say works well with our units and is easy to use is "Nero." If you would like other suggestions on burning methods contact the software maker of the program that you would like to use. |
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Q:
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How do I activate the Karaoke feature? |
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A:
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While in DVD mode, press SETUP and main menu will appear on screen
Using direction key select KARAOKE SETUP, enter and activate.
Using optional microphones, play karaoke DVDs. CD+G not supported |
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Q:
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How do I adjust bass, treble and volume for each of the speakers in my home theater unit? |
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A:
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Press MODE then note the selections that appears on screen
Change selection for front, center, surround, subwoofer, bass and treble control
Press +/- to increase or decrease adjustments
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Q:
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How do I connect my DVD player if my TV has no video inputs (yellow, red, white connections)? |
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A:
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To connect the DVD player/ Recorder to an older TV, use an RF Modulator that can be purchased at a major home electronics retailer. The modulator will enable you to connect the DVD player/ Recorder to your TV's coaxial or cable connection. You can then view your DVD movies on Channel 3 or 4. You may also purchase this at our online store at www.apexdigitalinc.com. |
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